HubSpot contacts not updated from WIX Automations

  • 26 September 2021
  • 2 replies


Our contacts in HubSpot are being created - but NOT UPDATING when a person submits the form again using the same address but say with a different first name or so.. even though the HubSpot side of the Zap say’s it will “Create and updated based on email address”.

Any help REALLY appreciated. 




This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Userlevel 6
Badge +6

Hi @JackJones ,


Can you show me the Zap history of action create/update in Hubspot? Show me for both when the contact is created and when the contact is updated. 

Userlevel 7
Badge +14

Hi @JackJones 

Please post screenshots of how your Zap steps are configured, thanks.