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HubSpot 1.2.2 account disconnected


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Hi Zapier community!  Is anyone else experiencing trouble with the HubSpot integration?  My HubSpot 1.2.2 account is suddenly missing/disconnected, and a 1.6.2 account has replaced it.  I’m not able to turn on any new zaps featuring HubSpot, and when I search to reconnect the old account, I cannot find it.  The old zaps appear to still be running, but I cannot edit them without running into this issue.  Help??

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Best answer by Troy Tessalone 3 June 2021, 18:34

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Hi @mrose 

Try checking your HubSpot connection here: https://zapier.com/app/get-help

May be best to open a ticket with Zapier Support here: https://zapier.com/app/get-help

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Thanks @Troy Tessalone!  I did submit a ticket already, hoping to find a solution soon. :) Appreciate your response!

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@mrose 

Try cloning your Zaps and connecting the HubSpot Zap steps to the new versions of the HubSpot app.

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@Troy Tessalone that will work in some scenarios.  Part of the issue is that there are multiple HubSpot accounts (one for the CRM, one for the marketplace, I believe?) and this new version only seems to cover the CRM steps.  Is there any way to simply reactivate the old accounts so I don’t lose access to the other marketplace account?

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@mrose 

Best advice I can give is to review the help docs or open a ticket: https://zapier.com/apps/hubspot/help

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Hey @mrose, I hope you’re doing well, I just wanted to check in here!

I had a look at our tickets and it looks like you were able to get this resolved after writing into support. 

Let us know if there was anything specific done to get things back to normal or if we can still help out here. :)