Skip to main content
Best answer

How to use AI to collect call information and send it in an email


Im new,

 

AI works well when answering calls from new clients and collecting information. But how do I add the name, email, phone number, details, etc., to an email and send it?

Best answer by Hafiz_usama123

Here's how you can do it:

Step 1: Choose the Trigger (AI Call Service)

  1. Trigger App: Select the AI calling service you're using (e.g., Twilio, JustCall, OpenPhone, or a custom webhook).

  2. Trigger Event: Choose an event like "Call Completed" or "New Call Transcript."

  3. Connect your account: Authorize Zapier to access your AI calling service.

  4. Test Trigger: Ensure the call data (name, email, phone, details) is being pulled correctly.

Step 2: Extract Data (If Needed)

  • If the AI call provides a transcript, you can use Zapier Formatter or ChatGPT in Zapier to extract details like name, phone, and email.

Step 3: Send an Email with the Data

  1. Action App: Choose "Gmail" (or Outlook, SMTP, or another email service).

  2. Action Event: Select "Send Email."

  3. Customize Email:

    • To: Enter the recipient’s email (e.g., your team or CRM).

    • Subject: "New Client Inquiry from {{Name}}"

    • Body:

      Name: {{Name}} Email: {{Email}} Phone: {{Phone Number}} Details: {{Call Summary}}

View original
Did this topic help you find an answer to your question?

7 replies

Hafiz_usama123
Forum|alt.badge.img+1

Here's how you can do it:

Step 1: Choose the Trigger (AI Call Service)

  1. Trigger App: Select the AI calling service you're using (e.g., Twilio, JustCall, OpenPhone, or a custom webhook).

  2. Trigger Event: Choose an event like "Call Completed" or "New Call Transcript."

  3. Connect your account: Authorize Zapier to access your AI calling service.

  4. Test Trigger: Ensure the call data (name, email, phone, details) is being pulled correctly.

Step 2: Extract Data (If Needed)

  • If the AI call provides a transcript, you can use Zapier Formatter or ChatGPT in Zapier to extract details like name, phone, and email.

Step 3: Send an Email with the Data

  1. Action App: Choose "Gmail" (or Outlook, SMTP, or another email service).

  2. Action Event: Select "Send Email."

  3. Customize Email:

    • To: Enter the recipient’s email (e.g., your team or CRM).

    • Subject: "New Client Inquiry from {{Name}}"

    • Body:

      Name: {{Name}} Email: {{Email}} Phone: {{Phone Number}} Details: {{Call Summary}}


Troy Tessalone
Forum|alt.badge.img+14

Hi ​@paul108 

What apps are you trying to use in the Zap steps? (screenshots)


  • Author
  • New
  • 3 replies
  • March 25, 2025

flow is a customer calls the  Ai receptionist.

They take the detail and send to outlook email.

Also book a meeting using Microsoft Bookings

 

Thankyou for the reply


Troy Tessalone
Forum|alt.badge.img+14

@paul108 
Which specific AI receptionist app are you trying to use? (name / link)


  • Author
  • New
  • 3 replies
  • March 25, 2025

Zapier has a reactionist AI

I have a number with Justcall that will point to Zapier .

the Zapier AI will  answer the call hopefully make a booking using Microsoft Booking and send a email to Outlook.

Thanks for respond.

Sorry I'm very new so forgive me if i don't answer your questions correctly.


  • Author
  • New
  • 3 replies
  • March 25, 2025

i still cant connect Justcall to Zapier.. i call the number and it does not connect to Zapier AI.

 I followed the guides and linked the 2 together. i get “”please leave a message after the beep” [ i did not set that up]


Troy Tessalone
Forum|alt.badge.img+14

@paul108 

You may want to consider hiring help to get your Zap configured.

There is a directory of Certified Zapier Experts: https://zapier.com/experts


Reply