How to troubleshoot Zapier integration with Calendly shared event types

I have round robin event data flowing into Hubspot without issue.

If I were you, I would set it up the way it “should” work, which you were already doing correctly, and turn it on, live. If you don’t want the data to go into Attio, just replace that action with an email or Slack step and send yourself a message so that the zap can run.

Then, submit the Calendly event to truly make sure it does or does not trigger. If it does, you can use that test run as trigger data and finish building out your real zap.

If it still doesn’t trigger, you can find the Calendly event ID, and paste the ID into the custom “Event Type” as you showed in Screenshot 2. I’m not sure if that will work, but normally does.

If all else fails, just have the Calendly trigger on all events, then add a filter right after that so that only the event you’re interested goes through (assuming it triggers to begin with).

Generally speaking, what you’re describing shouldn’t be happening. This has happened to me on more than one occasion and the “support” I receive from Zapier and Calendly is: have you turned it on and off? Have you disconnected the connection and reconnected?

If you’ve done everything here, including the on/off and disconnect/reconnect, the only thing left is to contact support directly and see what’s going on.

Thanks ​@DavidLGS 

I already have the Zap live. I used a test record from a non shared event to make it live. And yeah I submitted some tests to make sure and it does indeed not trigger. 

“you can find the Calendly event ID, and paste the ID into the custom “Event Type””
I am stumped a bit on this one.
How do you find the event ID? I’ve been looking all over Calendly for it without luck. 

As far as I know, you’d have to go through the API. I believe this is the endpoint:
 

https://developer.calendly.com/api-docs/25a4ece03c1bc-list-user-s-event-types

​@DavidLGS - you were writing this “I have round robin event data flowing into Hubspot without issue.”

Are you using “User” or “Organization” Webhook subscription scope? And are you putting a Static or a Custom Event type?

I’ve been reading up on Shared Event types via API and in this post and I think at least partially the issue is I seemingly need to user “User” as subscription scope as shared meetings are not available via the “Organization” scope. 
But even if I use the “User” and I pick the event type from the static list (I created the event and it’s my account Zapier is using), it seems that if I am not a Host on the meeting then this whole thing fails. Unless I misinterpret something. 

Still I hope that the event ID route might work. But I’d need help to actually find it. 

Organization. No event specification. I add the filter after the trigger.

Hi ​@balint.sipos 

If you need to filter data in a Zap, you can add a Filter step: https://zapier.com/apps/filter/integrations#help

Here’s a trick for getting specific Zap trigger example records from previous Zap Runs: https://help.zapier.com/hc/en-us/articles/35632951078029-Use-previous-Zap-runs-as-trigger-test-records

You can try turning the Zap ON and testing live to see if a Zap Run fires, then you can use that Zap Run data to help you configure the Zap action steps.