How to trigger Constant Contact campaign if no reply to Outlook email after 3 days?

Question

I would like to trigger a drip campaign in constant contact if there is no reply to an email for three days.

We send quotes to potential clients that fill out a form on our website. We would like to start a drip campaign if the potential client does not respond to this email after 3 days. The emails are sent from outlook. We have a zap that creates a contact in outlook once a form is filled out in gravity forms. Also when someone fills out a form in gravity forms it creates a contact in constant contact. When this contact does not respond to the quote we would like to start a drip campaign in constant contact the educates the client about our services. Is this possible with Zapier?

Troy Tessalone · Accepted Answer

Hi @seabiscuitYou’ll have to keep and update a Constant Contact data point and/or a log on email activity in order to trigger the CC Drip.And will depend on what the trigger for the CC Automation is.NOTE: You’ll need to make sure the Zap logic is configured in a way to handle the different use cases, for example…What if the Contact replies after 3 days, what should happen? ETC.Zap Steps would be something like this…Trigger: Outlook - New EmailAction: Constant Contact - Find/Create ContactAction: PathsAction: Path A - Filter (NEW CONTACT)Action: Path A - Delay (3 Days)Action: Path A - Constant Contact - Update ContactAction: Path B - Filter (EXISTING CONTACT)Action: Path B - Constant Contact - Update Contact

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