Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I have created a zap that does the following -

When a ClickUp ticket is moved to Closed (Step 1) update the Zoho Desk ticket to Closed (Step 2).

For this I am passing the Zoho Desk ticket ID before creating a ClickUp request so the ticket ID is available with me(Step 1).

 

The issue is on the Zap I have to select a particular ticket to update on Zoho Desk and I don’t see any option to pass it as a variable based on the field value I got from ClickUp in Step 1. How can I make it dynamic?

 

 

Hi @chowdharyakash 

Good question.

You can use the ‘Custom’ option to map dynamic variables between Zap steps.

Help article: https://zapier.com/help/create/basics/set-up-your-zap-action

 

 

I did set it as custom but I wasn’t sure if the field is dynamic since in the test action it selects a value. I would only be confident when I turn on the Zap and it works as expected. Exhausted my zaps for this month so will get back to you next month.

@chowdharyakash

If you’ve mapped a dynamic variable then you will see a pill in the field.

 

EXAMPLE

 

I can see this like you said above - 

 

@chowdharyakash 

Is the value of the mapped variable the Zoho Desk Ticket ID? (we can’t see from the screenshot)

Yeah I actually trimmed the screenshot with the value.

Partial Screenshot - 

 

@chowdharyakash 

Have you tried testing since you’ve made the Ticket field value dynamic?

@Troy Tessalone test action did work but I cannot publish it as I am out of Zaps (on free tier).

Glad to hear the test worked @chowdharyakash! 🎉 

Sorry that you couldn’t publish the Zap as you’d reached the maximum number of Zaps allowed for your plan. I did want to mention that if you did want to upgrade temporarily to test out whether this additional Zap would be worth an upgrade to a higher plan you could always downgrade later if it doesn’t work out. It’s possible to upgrade/downgrade at any time: Change or cancel your Zapier plan 🙂

Reply


Terms & Conditions