Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I'm setting up a Zap to track Stripe subscriptions, but I'm facing an issue with users who are on a free trial.

Here’s the situation:

  • The client provides a product link that opens Stripe’s checkout page.

  • A coupon code is applied, making the amount $0 (free trial).

  • In my Zap, I’m fetching new subscriptions, but free trial users are not appearing.

I need a way to trigger actions when someone starts a free trial. Should I use a different Stripe event in Zapier? How can I properly track and filter trial users?

Any suggestions would be greatly appreciated!

Hi ​@Jake willss 

Try using this Zap trigger: Stripe - New Event

Try selecting one related to “subscription”.

Stripe Webhook Events descriptions: https://docs.stripe.com/api/events/types#event_types-customer.subscription.created

 

 

Sir, I have checked this, but the data did not appear in customer.subscription.created. I have also published it. If there is any other solution, could you please suggest it?

 

"This is the checkout page of Stripe where we insert the code, and it sets the amount to zero (0)."

 

Hi ​@Jake willss,

 

Suppose you're not seeing the customer.subscription.created event in Stripe may be due to no new subscription being created, incorrect webhook configuration, or the event not being selected in Stripe's webhook settings. Additionally, a subscription may not be made if your Stripe checkout sets the amount to zero. Double-check these settings, and if the issue persists, provide more details for further troubleshooting.

Hi there, ​@Jake willss 👋

Just wanted to check how things went on this—did you manage to get the Zap triggering successfully for new free trial subscriptions?

Looking forward to hearing from you!

Terms & ConditionsAccessibility statement