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Best answer

How to sync status updates between Shortcut and Hubspot using Zapier?

  • 28 February 2024
  • 5 replies
  • 17 views
Z
Userlevel 1

Hey all,

I’m looking to connect my Shortcut (dev team) and Hubspot (support team) to make it so changes in Shortcut Status will inform a field on Hubspot. Basically, I’d like to make it so when a Shortcut Status is updated, it updates a field in Hubspot to keep Support and Development in sync. I can’t use Shortcut as a trigger, just as a status check. So here’s what I have so far:

 

Every hour a Zap triggers that searches Hubspot for tickets with a connected Shortcut story. It then looks at that shortcut story to grab the status, and it injects the status from Shortcut into a field in Hubspot. However, I can only get it to run once and then it just stops running. And it will just choose the oldest ticket to run on, so it just constantly does the same thing.

I’ve tried using a loop to see if I can get it to run more than once, but I’m not getting to where I want it. Any ideas on how to help with this?

icon

Best answer by Troy Tessalone 28 February 2024, 21:11

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @zbugs 

You would likely have to use the HubSpot API to return multiple results from HubSpot: https://developers.hubspot.com/docs/api/overview

 

Try one of these advanced actions for HubSpot Zap app:

  • Custom Action
  • API Request

 

Then you can use the Looping app to iterate: https://zapier.com/apps/looping/help

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@zbugs 

Actually, try using webhooks in Shortcut: https://help.shortcut.com/hc/en-us/articles/360036175111-Send-Shortcut-activity-via-Zapier-to-other-Apps

 

Zap trigger: Webhook - Catch Hook

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Z
Userlevel 1

I will definitely take a look and see if I can get that working!

Z
Userlevel 1

Thank you, Troy, this worked perfectly!

ken.a
Userlevel 7
Badge +6

That’s awesome @zbugs! Big thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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