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hi everyone, 

Im building a AI receptionist, in which it allows the use of google calendar plug in , to check and see when the caller can book a job or appointment etc. 

We use a CRM, servicem8, which we book the jobs in, it has the option to connect to a Google external calendar, using a webcal link, if i make booking in google it will not allow my CRM to book a job in on that day/time.

The issue is, the Webcal data is not inserted into the primary google cal, its just a second one, and when testing my AI with a google plugin, it seems to allow users to book in days which actually has a job booked. 

It seems the google plugin uses the primary cal data only, not the webcal data (unless the webcal data does not have a busy or free status) , im not sure if the webcal data is “busy” or “free” or if thats a option to change, so i assume it wont be able to be changed. 

i have managed to clone the webcal data and insert it into my primary cal, and editing the event to be “busy” which works perfect though issue will be when i edit the job or cancel it, it wont update my primary cal. (i only edit the data in CRM) 

from what i have read, its possible with google sheets and checking ID numbers etc 

is anyone able to assit in detail how this could work?

 

So in short, id like to Clone events from Calendar A (a webcal connected to google cal) to primary cal b or another cal account for example. but if Cal A event gets deleted or the time or day is edited, to ensure to update Cal B. 

 

Thanks 

Hi ​@james1989,

 

Welcome to the Community.

 

To sync events between your primary Google Calendar and a Webcal linked to ServiceM8, use Zapier to automate the process. Trigger the Zap with ServiceM8's "New Job" event to create a corresponding event in Google Calendar. For updates, use the "Updated Job" trigger and store event IDs with Zapier's "Storage" app to match and update events. Since Google Calendar doesn't trigger deletions, you may need a scheduled check for discrepancies. This setup ensures better synchronization, though adjustments may be required based on your specific workflow.

 

I hope this helps. Feel free to ask if you have any further questions.

great ill look into it thanks for your help

Hi ​@james1989,

 

Just keep us on the loop, so we can assist you further if needed. Thank you.

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