actually in our daily task we get various complains on common outlook mail id. We read the mail n send it to concern person to solve it. The person who is assigned for that issue work on that. We want to pass the mail directly to that concern person from common mail by understanding the issue based on mail subject line or contents.
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Hi
Try using AI by Zapier.
Help: https://zapier.com/apps/ai/integrations#triggers-and-actions
You can then use a Lookup Table or add Paths for the routing.
Paths: https://zapier.com/apps/paths/integrations#help
For this U can Create a dynamic Zapier workflow that automatically filters and routes incoming email issues to the most appropriate team member. Develop a centralized Google Sheet as your assignment matrix, mapping team members to specific problem domains. Configure Zapier to parse incoming email content, match issue characteristics against predefined criteria, and instantly forward to the designated specialist using conditional routing logic.
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