Has anybody created an integration between Freshservice and Autotask?
I’m trying to integrate these apps but I’m having issues.
Please help :(
Has anybody created an integration between Freshservice and Autotask?
I’m trying to integrate these apps but I’m having issues.
Please help :(
Hi
Hi
Thanks for responding.
We're trying to do the following;
1) When a ticket is assigned to a specific Agent in Freshservice, it creates a ticket in Autotask without Autotask sending a verification email and creating an infinite loop.
2) When an agent/tech updates or replies to a ticket from Autotask, it sends the updates to Freshservice and vice versa.
3) When a ticket is closed in Autotask, it is also closes the ticket in Freshservice and vice versa
Hi
NOTE: Zapier is not meant for 2-way syncs: https://zapier.com/help/create/basics/does-zapier-support-two-way-syncing
Hi
Yes, we’re planning on moving forward with 2 “One-way” zaps.
I also dabbled with Update Ticket trigger but error still says the same.
Check this help article about changing the trigger test data: https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger
Might be worth turning the Zap ON, testing live, then checking your Zap Runs history details for the DATA IN/OUT for each Zap step to see if the Filter criteria conditions are passing: https://zapier.com/app/history/
Another issue I’m having is after choosing an account for the triggers “New Ticket” and “Update Ticket”. Even after updating or creating a ticket in Freshservice, Zapier is unable to find the ticket triggers.
It can be helpful to review the available help articles for each app:
https://zapier.com/help/doc/how-get-started-freshservice-zapier
https://zapier.com/help/doc/how-get-started-autotask-zapier
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