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Goal:

We would like to use Zapier & Twilio (if needed) to SMS 3 phone numbers (our support team) anytime a new Hubspot ticket is created via a client sending an email to our Hubspot Support email address and when a client responds to an existing Hubspot ticket. We would also like a SMS text to be sent to the same 3 phone numbers when a customer support team member of ours responds to a Hubspot ticket. That way, our whole team is aware of when a request has come in and also knows which team member has responded to it. 

 

I've attached a screenshot of the support team's current SMS messaging with Zendesk. They are sent a text for all incoming/outgoing emails and reminders when a ticket needs a response because it has gone unanswered for 12 hours.

 

It would be great if the text could include:

  • Org/Client Name (Pulling from Hubspot)
  • Sender (Hubspot contact or our employee)
  • URL to the Hubspot ticket

 

Question - How many minutes should we expect to pass between the incoming/outgoing email for the team to receive the text?

 

Thank you!

Justin

 

Hi @Justin-at-Singenuity 

Info about Zap triggers: https://help.zapier.com/hc/en-us/articles/8496244568589-Types-of-triggers-in-Zaps

Scheduled triggers can take from 1-15 minutes to fire depending on your Zapier plan.

Thanks for the information @Troy Tessalone. Would it be possible to get assistance in getting the Hubspot/SMS messaging zap set up? I can’t seem to get it figured out.

 

Thanks,

Justin

@Justin-at-Singenuity 

To help us have context, please post screenshots with how your Zap steps are outlined and configured.

Plus, elaborate about what issues you are having with configuring the Zap steps.

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