Hello everyone, I’d like to set up an automated process to reply to customer emails using the ChatGPT app. However, if I only use ChatGPT by itself, the automatic replies tend to be too generic.
What I need is: after receiving a customer’s email, I want ChatGPT to analyze it and then use the knowledge base that I provide in order to give a specific reply. The reply should include product details as well as personalized recommendations for the most suitable products.
Hey
Yes, it’s entirely possible. You can do something like this trigger when a new email is received, send it to AI for Zapier for analysis(You can add Knowledge base there) and send it to the customer or save it as a draft if you want human intervention.
Please see these screenshots to get a better understanding-
Hey
You can achieve that using that using AI by Zapier step where you can add knowledge sources. The flow will go something like this-
1. Trigger for a new Email
2. AI by Zapier
3. Send a Email
You can also add another step for human approval. This is a simple zap and more complexity will depend on your needs.
PS: If you need any professional help and a done for you service, I am a Zapier Official Silver Solution Partner and you can contact me through my solution page here or just send a DM from my profile:)
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