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Question

How to send SMS when there’s a missed call in RingCentral?

  • 8 November 2021
  • 5 replies
  • 221 views
B

Can anyone help with creating a zap for Ring Central to send an automated SMS upon a missed call? 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @bluemooninc 

Try these Zap steps…

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

Thank you so much!

I tried this but when setting up the data for the “to number” it sends to that specific number in the data, it won’t pick up the other numbers.

This is kinda like the same thing with another zap that I have with getting info from Gocanva to mailchimp. The data for “first and last name” it picks up the same name (that was in the data) every time. 

Troy Tessalone
Userlevel 7
Badge +14

Hi @bluemooninc

You can dynamically map data points between Zap steps using the ‘CUSTOM’ option: https://zapier.com/help/create/basics/set-up-your-zap-action#set-up-your-action

 

Please post screenshots with how your Zap steps are configured for us to better evaluate and advise, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

This part is where it gets tricky. It is picking up the same “From Phone Number” and sending a text to that number every time 

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@bluemooninc 

Have you tried testing with different from phone numbers?

You can change the trigger step record to test: https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger

You can also test by turning the Zap ON and testing from different phone numbers, then check your Zap Runs for the DATA IN/OUT for each step: https://zapier.com/app/history/

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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