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I would like to send a confirmation email from Brevo when someone books my course with Thrivecart. If I now select “Customer Email” under Send to, there is already an email from a customer every time. I don't want her to receive an email every time, but the actual buyer. Does anyone have a tip?

Here’s how you can do it:

Steps to Fix This in Zapier:

  1. Trigger: ThriveCart - New Purchase

    • Set up the trigger to capture the purchase event in ThriveCart.

  2. Check ThriveCart Data Fields

    • When a course is purchased, ThriveCart usually provides multiple email fields:

      • customer.email → Might be the recipient (if it's a gift or multiple buyers)

      • purchaser.email → Usually the actual buyer’s email

    • Use a Zapier "Formatter" step to extract the correct email.

  3. Filter by Zapier (Optional)

    • Add a Filter step if needed to ensure that only relevant emails are processed (e.g., ignoring duplicate emails).

  4. Send Email via Brevo (Sendinblue)

    • In the "Send Email" action, use the field that holds the actual buyer’s email (likely purchaser.email).

    • Customize the email template as needed.


Hi ​@Sarah89,

 

Just to clarify Hafiz reply. To automate confirmation emails for Thrivecart purchases using Brevo, ensure the customer's email is dynamically pulled instead of using a static address. Set up a Zap with Thrivecart's "Product Purchase" trigger, then add a Brevo action to "Send Transactional Email." In the "Send to" field, map it to the customer's email from the Thrivecart data. This ensures each buyer receives their confirmation email automatically.

 

I hope this helps. If you have any other questions or need further assistance, please don't hesitate to ask.