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How to select from multiple JSM request types?

  • 11 October 2023
  • 3 replies
  • 19 views

While using a ‘Create ticket’ Zap from Zendesk (cloud) to Jira Service Management (cloud), can a user be prompted to select a JSM request type?

Examples:

Ticket A gets JSM Request Type 1

Ticket B gets JSM Request Type 2

Thank you!

Hi @rodney_est 

Good question.

These are the required fields for the Zap action: JSM - Create Request

 

Hi @Troy Tessalone ,

Thank you for your reply. Unfortunately I don’t see a way to prompt the user to select diff JSM request types, which is what I figured since there’s nothing in documentation and the community.

Appreciate the help anyway!

@rodney_est 

Sounds like that might have to be configured in Zendesk in order for that to be pass thru to the Request Type field in JSM.

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