While using a ‘Create ticket’ Zap from Zendesk (cloud) to Jira Service Management (cloud), can a user be prompted to select a JSM request type?
Examples:
Ticket A gets JSM Request Type 1
Ticket B gets JSM Request Type 2
Thank you!
Best answer
How to select from multiple JSM request types?
Best answer by Troy Tessalone
Sounds like that might have to be configured in Zendesk in order for that to be pass thru to the Request Type field in JSM.
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
Hi
Good question.
These are the required fields for the Zap action: JSM - Create Request
Hi
Thank you for your reply. Unfortunately I don’t see a way to prompt the user to select diff JSM request types, which is what I figured since there’s nothing in documentation and the community.
Appreciate the help anyway!
+14- Zapier Orchestrator & Solution Partner
- Answer
Sounds like that might have to be configured in Zendesk in order for that to be pass thru to the Request Type field in JSM.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.