I’m currently using Halp at the moment to manage support tickets. Once tickets are created, they’re sent to a private channel with some info about their inquiry with several fields in a form they must answer. The bot then creates a thread under the message sent into the channel that I respond to. 

Unfortunately, the request info in the form the user submits is not accessible to the submitter after submission. I as an agent however, can see it just fine. I’m looking to create a zap that parrots that information back into the thread, so the user can see what information they submitted.

Here’s my current zap:

Trigger:

When a message is created in the channel (since only the Halp bot sends messages directly in the channel and all responses are in threads, which are not eligible for responses)

Actions:

1. Check if its a thread or not using formatter, such that Ts = Thread Ts
2. If it’s not a thread then…
3. Post info to Thread: Thread Ts

Nothing currently posts at the moment (1 and 2 both clear according to the testing). Any help/suggestions?

Edit: It looks like it won’t send messages because the way Halp works is that it creates a mostly empty message and edits/fills in the info dynamically. As in, when the message is created, there’s nothing to parrot because its empty. Gonna add a delay function.