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Best answer

How to post Jira comments as Chatter post in Salesforce?

  • October 18, 2022
  • 4 replies
  • 300 views

Hi,

I need to post Jira issue comments as Chatter posts in Salesforce.

I’m using Jira Software Cloud.

To do that I created a new zap that triggers when a Jira issue is updated, but I can’t find the comment as a field within the list provided.

Is there a way to capture a new Jira comment to post it as a Chatter post?

 

 

Thank you!

Best answer by christina.d

Hey there, @Rodrigo! Thanks for reaching out and I’m sorry to hear you’re running into this. 

I did some digging and it looks like comments aren’t an available field for the “Updated Issue” Jira trigger. 😔

This appears to be a known bug that I added you as an impacted user to. This will ensure you’re emailed once a fix is in place - we’ll also be sure to keep the thread updated as well! 

Sorry to not have better news for ya here but appreciate you flagging this here in community!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • October 18, 2022

Hi @Rodrigo 

Good question.

Try using the Chatter app: https://zapier.com/apps/chatter/integrations#triggers-and-actions

 


chanelle
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  • Zapier Staff
  • October 21, 2022

Hey @Rodrigo! Were you able to test out Chatter? Any questions?


christina.d
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  • Zapier Staff
  • Answer
  • November 15, 2022

Hey there, @Rodrigo! Thanks for reaching out and I’m sorry to hear you’re running into this. 

I did some digging and it looks like comments aren’t an available field for the “Updated Issue” Jira trigger. 😔

This appears to be a known bug that I added you as an impacted user to. This will ensure you’re emailed once a fix is in place - we’ll also be sure to keep the thread updated as well! 

Sorry to not have better news for ya here but appreciate you flagging this here in community!


  • Beginner
  • November 30, 2023

HI @christina.d - is this this a known bug?

I can’t seem to find a way to sync chatter from a Salesforce case to a Jira bug comments or vice versa.