Anybody familiar with Chatra integration? So when I pull in sample data to map fields, it’s not pulling in anything live. It literally uses sample data that Chatra comes with (literally Jane Doe info as opposed to real people who have chatted with us).
I have a custom pre-chat form with a few fields like first name, email, etc. Basic stuff. However, I can’t find these fields in the default options. So how do I get them to map correctly? I’m pulling my hair out trying to get it to work. It can’t be this difficult.