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How to make a multi-step Zap from Salesforce to back to Salesforce and reference the same record?

  • 12 April 2021
  • 2 replies

Hello, I’m brand new to Zapier. I’m sure there’s a walkthrough somewhere that tells me how to do this thing, but I don’t know what to call the thing so I’m having a hard time searching for it.

Here’s what I’m trying to do:

Our event management app in Salesforce generates a unique link for each attendee so that when they receive their confirmation email there is a link for them to cancel their reservation if they want. However, this unique attendee link is too long to include in our SMS reminders.

I’ve managed to set up a Zap that creates a new URL every time a new Attendee is created in Salesforce. So far so good. How do I then make a Zap that adds the correct Bitly URL to the correct Attendee in Salesforce (on the “Bitly url” field)?

In other words, how do you do a multi-step process in Zapier that is triggered by a unique record in Salesforce, that then does something in another app, then goes back and updates the same specific record that caused the trigger in Salesforce?

I know there’s got to be a way to do it, but I’m having a hard time finding the documentation.

Thank you for any pointers!


Best answer by Troy Tessalone 12 April 2021, 23:45

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Userlevel 7
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Hi @ERabe 

Zapier also has a native URL Shortener app:


Try these Zap steps;

  1. Trigger: Salesforce ??? (see screenshot)
  2. Action: Bitly or URL Shortener
  3. Action: Salesforce Update Record (map the ID of the Record from the trigger using the ‘Custom’ option as indicated in this help article:


Aha thank you! I found what I needed in that article you sent (I thought I’d already looked at it, but I must have missed this part)

Text fields: enter a value, or map data from previous steps. To map data, click the dropdown menu and select a variable from the list.

Cool, so it uses variables like Flow in Salesforce. I can work with this!

Thanks for the tip on Zapier url shortener… that could be helpful.