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Question

How to log RingCentral call text in Nutshell activity instead of audio file?

  • October 30, 2024
  • 3 replies
  • 41 views

I am trying to create a zap for phone calls answered in Ringcentral to create an activity in Nutshell with text of the conversation. Any suggestions on how to set it up. I have tried several times and it will log it as a phone call but does not include the conversation text. I have also been able to get it to send the recording to nutshell as an audio file. 

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • October 30, 2024

Hi @Rena' 

Zap action: OpenAI - Create Transcription

 


  • Author
  • Beginner
  • October 30, 2024

Thank you. I will try that. 


ken.a
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  • Zapier Staff
  • October 31, 2024

Awesome, @Rena'!

Please let us know if you’re stuck with the setup. We’re happy to help further!