Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I’m trying to set up a zap that, when a ticket in Jira Service Desk is updated, lets the user who opened the ticket know via a message from a Slack bot. Unfortunately, the Jira Service Desk integration “Issue Updated” event pulls all of the data about that issue in - I’m trying to figure out how to parse from that info what actually triggered the update event. It could be a new comment, or an update to the issue status. Is anyone familiar enough with the Jira API to point me in the right direction on how to pick out what the update is? Would be much appreciated.

Hi @HS-Tim! I don’t know enough about this myself, it might be worth reaching out to Jira directly to ask them if this is possible using the API?

Terms & Conditions