Hi there! I am using HelpDesk that uses Zapier as an integration. We have a team of four agents. We have it set up so when a new ticket is created, everybody gets an email. I am trying to set it up so when a ticket is assigned to an agent, the team will receive an email that says “Ticket #x is assigned to so-and-so”
Tried everything I could on HelpDesk’s side. Now trying to see if there’s a solution with the Zapier integration.
+14Hi
Good question.
Available HelpDesk Zap triggers/actions: https://zapier.com/apps/helpdesk/integrations#triggers-and-actions
Which app would send the email?
Outlook is the email app we use.
Yes, I’m currently working on that trigger. There’s a lot of variables within the trigger, especially since I am using a trial that contains features that will not be included in the plan we’re going with.
+7Hey there
Thanks!
Rachael
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