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Question

How to get refund? Support ignores my requests

  • 17 September 2023
  • 3 replies
  • 34 views
A

I was on a trial plan. Then decreased it to a free cause didn’t plan to use Zapier. 
 

Then Zapier charged from my card full year amount. 
 

I checked my account and was surprised — my plan didn’t changed to a free one!

 

So I requested for refund. 1 week passed and support did not replied on my ticket. 
 

Could someone help me to get my refund, please?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @art133 

Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help

Make sure to check your junk/spam folder.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

Hi @art133 

Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help

Make sure to check your junk/spam folder.

I raised 2 tickets. 1 week nothing got from it. And nothing in a spam folder. 

SamB
Rank
Userlevel 7
Badge +11

Hi and welcome to the Community, @art133! 

Sorry about the delay in getting a response from our Support team. Troy is correct here, us folks here in Community aren’t able to assist with any refund related issues.

That said, I’ve just checked on this end and can see that the team have since responded to your refund request. If you have follow up questions on that, you’d be best off continuing the conversation with them via email. 

If you have any Zap-related issues or questions, please do reach back out to the Community and we’ll gladly assist! 🙂

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