Hi @danielhrong
Good question.
Billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help
Make sure to check your junk/spam folder for replies from Zapier.
Hi @danielhrong
Good question.
Billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help
Make sure to check your junk/spam folder for replies from Zapier.
I have checked my spam folder, nothing there. Hopefully they can get back to me soon.
Hi @danielhrong,
I’m jumping in to see if I can help!
I've did a quick check on our Support Team's current queue, and it appears they're experiencing a higher volume of requests than usual.
I genuinely apologize for any delay this may have caused, but I promise they're doing their best to get back to everyone.
I appreciate your patience and understanding.
@ken.a I am having the same issue. I purchased yearly by accident, but meant to get monthly. I downgraded to monthly and have since messaged Zapier, asking for a refund, 3 times. My codes are:
>GYP0Y0-3KD6L]
>LPENKE-6GJ9R]
>4X5153-1Z9MY]
Thank you for your help,
Edward
Hi there @Edward Zaps,
I have replied to your concern on your post here. Rest assured that our Billing & Accounts Team will get back to you.
Thank you so much for your patience and understanding.
Evetime I click on the link to contact support it does not take me to create a ticket. The chat box is annoying and not helpful.
I transferred this account on Dec 2nd to another email and attempted to cancel this account but it didn't go through. I would like a refund for the 29.99 I was charged as I am not using this account. I was just billed yesterday.