Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Asked & Answered Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

How to get a refund from Zapier for unused subscription?

  • Oct 19, 2023 4:16 PM UTC
  • 6 replies
  • 968 views

I sent 3 emails and started 3 support chats, it’s already been a week since my first message and none of them received a direct reply. I’m getting either nothing or a response told me to contact support via email which they never reply.

 

I was charged for a full year which I’ve not used any of the tasks, according to Zapier’s refund policy, I’m eligible for a full refund within 30 days. Please help me with this, thank you!

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    6 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • Oct 19, 2023 4:20 PM UTC

    Hi @danielhrong 

    Good question.

    Billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help

    Make sure to check your junk/spam folder for replies from Zapier.

     

    ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    • danielhrong
    • Author
    • New
    • Oct 19, 2023 6:03 PM UTC

    Hi @danielhrong 

    Good question.

    Billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help

    Make sure to check your junk/spam folder for replies from Zapier.

     

    I have checked my spam folder, nothing there. Hopefully they can get back to me soon.

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • Oct 20, 2023 7:01 AM UTC

    Hi @danielhrong,

    I’m jumping in to see if I can help!

    I've did a quick check on our Support Team's current queue, and it appears they're experiencing a higher volume of requests than usual.

    I genuinely apologize for any delay this may have caused, but I promise they're doing their best to get back to everyone.

    I appreciate your patience and understanding.

      Edward Zaps
      • Edward ZapsBeginner
      • Beginner
      • Oct 26, 2023 12:25 PM UTC

      @ken.a I am having the same issue. I purchased yearly by accident, but meant to get monthly. I downgraded to monthly and have since messaged Zapier, asking for a refund, 3 times. My codes are:

      [GYP0Y0-3KD6L]

      [LPENKE-6GJ9R]

      [4X5153-1Z9MY]

      Thank you for your help,

      Edward

      ken.a
      Forum|alt.badge.img+6
      • ken.aZapier Staff
      • Zapier Staff
      • Oct 31, 2023 10:25 AM UTC

      Hi there @Edward Zaps,

      I have replied to your concern on your post here. Rest assured that our Billing & Accounts Team will get back to you.

      Thank you so much for your patience and understanding.

      Evetime I click on the link to contact support it does not take me to create a ticket. The chat box is annoying and not helpful.
      I transferred this account on Dec 2nd to another email and attempted to cancel this account but it didn't go through. I would like a refund for the 29.99 I was charged as I am not using this account. I was just billed yesterday.

      Early access


      Next Gen Zaps

      Build and deploy automations from AI tools you already use. With Agentic Management, if anything breaks, the agent diagnoses the issue and proposes a fix.

      Request access now


      Terms & ConditionsAccessibility statement