I’m trying to create a zap that automatically responds an out of office message to tickets that belong to me and are further commented on while I’m gone. I’m using Halp which is slack integrated. The slack integration structure is:
- Message in channel w/ basic info including who the ticket is assigned to
- All subsequent discussion/comments regarding that ticket are made as replies in that thread
So basically what I want is:
- When new messages are posted to the channel
- Check that the ticket is assigned to me (Which can be found in the original thread)
- Respond with Out of Office message
The only issue is that when threaded responses are created and then filtered, there’s obviously no data within that response detailing who’s assigned to the ticket. That can only be found in the parent/original thread.
I’m thinking it would be something like searching slack for the original message via something like the thread timestamp but that’s obviously not something Slack supports so I’m not sure how I would find that original thread in order to check who its assigned to.
Not to mention Zap has a hard time picking up threaded replies as test data.
Best answer by MarinaH
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