We want to create MS teas chats (not channel) automatically when Pagerduty incident is triggered, and put all information in the incident into the chat, (ex. incident title into the group chat title, etc.)
does someone have similar experience?
Answer
How to create MS Teams chat from PagerDuty incident
Best answer by jesse
Hey
It's worth noting that this is something we can do with Slack because Slack uses Member IDs to identify individual users within a workspace, so it's a lot more flexible. Microsoft, on the other hand, has Thread IDs that refer to the entire chat and not to the specific people within it. It's a very different paradigm for organizing that information.
We do have an open feature request for this that I have added your vote to. If/when it becomes possible, you’ll receive an email and we’ll also update this thread if we have any additional info down the line.
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+5- Zapier Solution Partner
Hi
As a trigger, you can use the PagerDuty Zapier Integration: ‘New or Updated Incident’: https://zapier.com/apps/pagerduty/integrations
As the action, you can use the Microsoft Teams Integration: ‘Send Chat Message’: https://zapier.com/apps/microsoft-teams/integrations
Hi
As a trigger, you can use the PagerDuty Zapier Integration: ‘New or Updated Incident’: https://zapier.com/apps/pagerduty/integrations
As the action, you can use the Microsoft Teams Integration: ‘Send Chat Message’: https://zapier.com/apps/microsoft-teams/integrations
thanks for the answer, as far as i know the mentioned action will send a chat in the already created chat (existing chat), maybe I am wrong.
what we need is when we have triggered PD incident it will create a group chat in the MS teams with the same title of PD incident,
+5- Zapier Solution Partner
I can see the option to create a new channel within Microsoft Teams, but not to create a new chat. If that’s not sufficient, you may have to use the Microsoft Teams API for this.
I can see the option to create a new channel within Microsoft Teams, but not to create a new chat. If that’s not sufficient, you may have to use the Microsoft Teams API for this.
yeah, we have reviewed MS Teams API, it has many blockings, seems not possible at this moment 
, thats why we are looking for third party and other integrations.
+9- Architect
- Answer
Hey
It's worth noting that this is something we can do with Slack because Slack uses Member IDs to identify individual users within a workspace, so it's a lot more flexible. Microsoft, on the other hand, has Thread IDs that refer to the entire chat and not to the specific people within it. It's a very different paradigm for organizing that information.
We do have an open feature request for this that I have added your vote to. If/when it becomes possible, you’ll receive an email and we’ll also update this thread if we have any additional info down the line.
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