Hello Zaps!
I wanted to create an automation for my customer support team. We are using “”helpdesk”” application to manage the emails of the customer.
What exactly I need -
I want to link the helpdesk with Zapier » I want to add a google sheet with all the answer content » Whenever a new ticket comes, Zapier should read the email and match with the content I have in google sheet and then reply back to the customer via helpdesk. Also, same process when email gets reopen in helpdesk. If the Zapier do not find any content match with customer request it should not be solved, instead tag that ticket and move to a dedicated bucket. Is it feasible? Can anyone help me to setup this automation.