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How to create an integration between Cognito Forms and a CRM using Zapier

  • June 16, 2025
  • 7 replies
  • 37 views

HI,

Sorry, this is probable a silly question. I am needing to create an integration between Cognito Forms and our CRM system. The trigger is when a new enquiry is submitted on our website, cognito forms holds the information, and then I need a new Contact created in our CRM. Our website is already live, so I am concerned that when i’m trying to figure out the zapier, I might inadvertently do something to our live website. is there a way to test it all first. I am a 100% novice!

 

Or is it a case of, if I don’t touch the cognito form and just create the automation with zapier, all is ok?

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7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34005 replies
  • June 16, 2025

Hi ​@MarqueeOffice 

What app is being used for the CRM? (name)

 

All of the Cognito Forms Zap triggers send data from Cognito Forms to the Zap trigger step via an instant webhook integration behind the scenes.

 


  • Author
  • New
  • 3 replies
  • June 17, 2025

we are using Monday

 

Thanks, so if I create the zap, there will be no impact to my cognito form?


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34005 replies
  • June 17, 2025

@MarqueeOffice 

Try these Zap steps:

  1. Trigger: Cognito Forms - New Entry
  2. Action: Monday - Create Item

  • Author
  • New
  • 3 replies
  • June 17, 2025

great, thanks so much

 

 


JammerS
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  • Zapier Staff
  • 3527 replies
  • June 18, 2025

Hi ​@MarqueeOffice,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.


  • Author
  • New
  • 3 replies
  • June 18, 2025

thanks, it was very helpful. I had a few issues with a few fields, but I thought I resolved them as there was no longer any error message. but when I went to publish, I got an error. The ‘publish’ button is greyed out. And I don’t know what I need to do to correct it

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing sensitive details.


SamB
Community Manager
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  • Community Manager
  • 9662 replies
  • June 18, 2025

Hi ​@MarqueeOffice 👋

Hope you don’t mind me jumping in here. Just wanted to say that it looks like there’s an issue with the Cognito Forms trigger in your Zap—as there’s a warning icon next to the app name:

7bd99fe2e6764ef119e0fd585269e50c.png
 

In the Configure section of the Cognito Forms step is it showing an issue with the form that’s been selected, or is the Test section showing an error or warnings?

Can you look into the setup of the trigger and send a screenshot of any errors/warnings it’s showing there? Make sure to blur/remove any personal info (names, emails etc.) before sharing—you can use a tool like Zappy for that. 

Looking forward to hearing from you! 🙂