I’m creating a Zap where doing the following:
- I’m sending Airtable records from a specific view to Intercom
- Once they’re in Intercom, I want this new user or lead to be tagged with a specified tag
The first part is easy, but when I add another step to the Zap I’m selecting “Add/Remove Tag on User in Intercom”.
When you’re in the customize tag section, the fields required are “Email” and “Tag Name”.
How do I get it to reference the existing User in the zap that is being added so that it can assign the tag to it?
Right now, if I add the users email to the “Email” field and assign a tag, if I try to turn on or test the zap, it fails because the User isn’t created yet so it can’t add a tag to the assigned record.
Best answer by jesseView original
I can see that you’ve written to our Support team and they responded to your ticket about this issue. Have you had a chance to check that out yet?
We just wanted to follow-up here! Looking at the support thread you had open with our team, my colleague Nick replied and said:
Were you able to make those adjustments and get things working here? Let us know!
I wanted to check in with you on this one, since we didn't hear back after our last message. Did you still need help here or were you able to resolve things? Please let us know :)