How to connect Salesforce Service Cloud with Attentive (NOT vice versa)

  • 14 September 2022
  • 2 replies

Hello, Community of Zapier.

Do you have any guidance on connecting Salesforce Service Cloud with Attentive. We want to send user information from this platform to the other (new suscriber in sms, etc.).

Currently, we have connected by Zapier the information from Attentive (user registrations and cancellations with sms/email) to Salesforce Service Cloud but not vice versa.

If you can pass me documentation for our IT department, I would appreciate it.

Thank you very much. 


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2 replies

Userlevel 7
Badge +8

Hi @Osmary 


You can check the documentation for Salesforce integrations with Zapier here


You can also check the available actions for Attentive here.


From what I understand, you can use the Trigger > Salesforce > New Outbound Message and the Action Attentive > Subscribe User 


If this is not what you are looking for, some more details will help. 

Userlevel 7
Badge +9

Hey @Osmary! Were the resources that @MohSwellam passed along helpful for your IT department? Do you have any other questions we can help with? Let us know!