Question

How to connect Salesforce Service Cloud with Attentive (NOT vice versa)

  • 14 September 2022
  • 2 replies
  • 30 views

Hello, Community of Zapier.

Do you have any guidance on connecting Salesforce Service Cloud with Attentive. We want to send user information from this platform to the other (new suscriber in sms, etc.).

Currently, we have connected by Zapier the information from Attentive (user registrations and cancellations with sms/email) to Salesforce Service Cloud but not vice versa.

If you can pass me documentation for our IT department, I would appreciate it.

Thank you very much. 

Osmary


This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Userlevel 7
Badge +8

Hi @Osmary 

 

You can check the documentation for Salesforce integrations with Zapier here

https://zapier.com/help/doc/tips-and-tricks-salesforce-triggers-and-actions

 

You can also check the available actions for Attentive here. 

https://zapier.com/apps/attentive/integrations

 

From what I understand, you can use the Trigger > Salesforce > New Outbound Message and the Action Attentive > Subscribe User 

 

If this is not what you are looking for, some more details will help. 

Userlevel 7
Badge +9

Hey @Osmary! Were the resources that @MohSwellam passed along helpful for your IT department? Do you have any other questions we can help with? Let us know!