About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

How to avoid duplicate items creations from FB messenger to Monday.com?

  • 4 January 2023
  • 2 replies
  • 130 views
J

Hello Everyone,

 

I am stuck building a zap and just can figure it out.

What I want to do is very simple.

 

  1. Every time a new message comes in from a new person in FB messenger, I want zapier to create a new item in monday.com with the Name of the person that contacted me.

My issue is, it does create the item when a message is received but every time a reply is sent by this same person a new item is created on Monday, which is inconvenient and not helpful at all.

 

I only want one item per new chat, don’t need every time someone replies a message I responded to get a new item created.

 

So far I have tried to use the filter option from zapier but there’s no option or logic (as far a I have tried) that prevents this issue from happening.

 

Can somebody give me a hand here, or maybe what I’m asking is just no possible.

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @JoseAG 

Good question.

Try adding this Zap action followed by a Filter if an Item is found.

NOTE: This will NOT work if 2 people have the same name.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
R
Userlevel 4
Badge +7

Hey there @JoseAG , to expand upon what Troy mentioned, you could record all of your inbound trigger events into a spreadsheet app of your choice in a Zap like so:

Facebook New Message trigger => Google Sheets Find or Create Row action => Filter by Zapier action (Only continue if row was created and not found in the search.) => Monday.com action

Facebook includes a “sender_psid” string in the data that is sent to us, and that is what you can use in your search in the Google Sheets steps to see if we have sent data to Monday.com for this user yet.  Should you set up your Zap this way, we should only send data to Monday.com once for any user who messages your page.  

 

Check out this post on other ways to handle dealing with an issue like this in Zapier: 

 

Terms & Conditions