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Question

How to associate a Jira ticket back to a HubSpot ticket?

  • 21 September 2023
  • 3 replies
  • 26 views
K

I currently have a Zap set up that takes a Hubspot ticket and creates a Jira ticket. Is there a way to then associate the Jira ticket back to the Hubspot ticket?

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @kat123 

Good question.

Please post detailed screenshots with how your Zap steps are configured to help us have context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
K

Hi @Troy Tessalone 

Here is what the Zap looks like:
 

The “Add to Jira” step looks like this:
 

And the “Update ticket in Hubspot” looks like this, there are more properties that just relate to the ticket properties in Hubspot that we set up, none that relate back to Jira except a “Jira ID” property we added
 

 

Troy Tessalone
Userlevel 7
Badge +14

@kat123 

Are you able to map the Jira Ticket ID to the HubSpot Ticket field for Jira ID?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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