Hi how do I get a Kanbanize comment to be created as a private note withing a Freshdesk ticket.
Our clients log tickets via Freshdesk and when it is a but I will log a ticket to dev via Kanbanize, I would like to link the two.
Question
How to add Kanbanize comments as private notes on Freshdesk tickets?
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+14- Zapier Orchestrator & Solution Partner
Hi
Use the Webhooks apps as your Zap trigger: https://zapier.com/apps/webhook/integrations
You’ll have to use Webhooks in Kanbanize: https://knowledgebase.kanbanize.com/hc/en-us/articles/360015393251-Webhooks-in-Kanbanize
The Kanbanize supported events for triggering a webhook are:
- "Card created"
- "Card details changed"
- "Card deleted"
- "Card moved"
- "Card archived"
- "Subtask created"
- "Subtask updated"
- "Subtask deleted"
- "Comment created"
- "Comment updated"
- "Comment deleted"
- "Board renamed"
- "Board archived"
- "Board unarchived"
- "Board deleted"
- "Board structure changed"
- Beginner
Hi Troy Tessalone, thank you for the response. The web hook seems to be the best option yet. Unfortunately I see the webhook trigger is a premium feature.
+14- Zapier Orchestrator & Solution Partner
Hi
Yes, sometimes certain apps/functionality in Zapier or the apps involved require higher plans.
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