Good day!
I just wanna ask why cant I view my videos from zoom cloud recording on google after it gets upload it only shows me to download it. And, when I download it, it says its unsupported? Can someone help me with this?
Answer
How do I view my Zoom cloud recordings on Google Drive without download issues?
Best answer by ken.a
Thanks for the screenshot
It looks like Zoom produces up to 2-4 different videos of the same meeting, and sends them over to us as line items. The issue is that when those line items are put into that File field, they all get zipped up into a single ZIP file.
To get around this you'll first want to run that field through a Formatter step (https://zapier.com/apps/formatter). With that step, use the Utilities > Line-items to text option, and then grab one of the recordings that are outputted and use that as in the File field in the Google Drive step.
Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
Hi
For us to have more info, post these screenshots:
- how your Zap steps are outlined and configured in EDIT mode
- specific examples of what you are referring to about download only and unsupported
+6- Zapier Staff
Hi
Just giving a quick nudge here. We would love to see a screenshot your Zap setup so that we can take a closer look at this issue.
Please don't include personal information in the screenshot, or be sure blur out any personal information.
Thanks!
Sorry for my late reply
and also when this automation fires the video will be uploaded to google drive but this is the issue about it:
The video gets unplayable so, I’m curious what did I do wrong about the automation.
+6- Zapier Staff
Hi
Thanks for the screenshots!
It looks like we will need another screenshot of the “Configure” section of the action step. Like so:
This will help us take a look if the setup needs some adjusting.
Thanks!
+6- Zapier Staff
- Answer
Thanks for the screenshot
It looks like Zoom produces up to 2-4 different videos of the same meeting, and sends them over to us as line items. The issue is that when those line items are put into that File field, they all get zipped up into a single ZIP file.
To get around this you'll first want to run that field through a Formatter step (https://zapier.com/apps/formatter). With that step, use the Utilities > Line-items to text option, and then grab one of the recordings that are outputted and use that as in the File field in the Google Drive step.
Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!
+6- Zapier Staff
Hi
Wow! Thank you for confirming that Ken’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.