Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How do I update existing contact in GoHighLevel CRM via Zapier instead of creating a new one?

I am creating a Zapier connection between WIX (Forms) and LeadConnector (GHL). 

I have two forms that are being filled by a lead. First a first and simple form to increase the rate of leads, and after that a longer and detailed form.
 

Short Form
Long Form

When the short form is filled, an opportunity is created in the GoHighLevel CRM with a specific stage in the pipeline. When that happens automatizations are triggered in which the long form page is sent to them. 

The issue that I have is that when a person fills the long form, a new contact is created, instead of the first contact (which previously filled the short form) being modified. 

First and Short Form Zap
Second and Long Form Zap

I have been struggling a lot with this. I talked with GHL Support and they say is something to solve in Zapier. 

Does someone know how to make sure the second Zap updates the original contact/opportunity information instead of creating a new one?

Thank you!

Hey, 

 

Did you submit both the forms with the same email id?

I submitted both forms with my same email and then in GHL two different contacts are created.

Hey, 

 

Did you submit both the forms with the same email id?

Hi!

Yes, I submitted both forms with my same email and then in GHL two different contacts are created. Is that your question?

(I not only submitted with the same email, but also same name, last name, and phone number too)

Hi everybody! I want to share that I solved it, just in case anybody else is having the same issue. Thanks to reply by jayeshkumarbhatia

Hey, 

 

Did you submit both the forms with the same email id?

 

I realized that maybe the issue would be solved by selecting a specific thing in the email section (images attached below).

 

 

In both zaps I selected that exact field. And it worked!

That’s fantastic news, @Valentino Summo! 🎉🎉🎉

Thank you so much for sharing details of how you were able to solve this issue. And a big thanks to @jayeshkumarbhatia for helping to point you in the right direction here! 🙌

Seems like you’ve got things all figured out now. But if you run into any further trouble or questions in future, please do reach out in the Community to let us know. In the meantime, happy Zapping! ⚡️

Terms & Conditions