Hi,
I’m looking to create an automation that starts when an event is created in Intercom, however I don’t see this functionality in Zapier.
Is there an option to request that it would be added? I’ve seen that it is available on automate.io.
Thanks!
Best answer
How do I trigger my Zap when an Intercom event is created?
Best answer by SamB
Hey folks 👋
Wanted to drop by here with a quick update to share that the team have decided not to pursue the feature request (to add a “New Event” trigger) at this time. That said, if anything changes on that front we’ll be sure to post a further update here!
For now, the workaround Troy suggested of using Webhooks by Zapier to subscribe to those events would be the only way to trigger off of new events in Intercom for now.
Please do reach out in Community if you have any questions or if there’s anything else we can help with in the meantime.
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
Hi
Good question.
Most apps on Zapier are built and maintained by the app developers themselves, but Zapier keeps an internal list of app requests and shares with the app developers.
Feedback and feature requests can be submitted via a ticket to Zapier Support: https://zapier.com/app/get-help
+14- Zapier Orchestrator & Solution Partner
The workaround is to use Intercom Webhooks: https://developers.intercom.com/building-apps/docs/setting-up-webhooks
The Zap trigger would be Webhook - Catch Hook: https://zapier.com/apps/webhook/help
NOTE: This is an advanced approach, and if you need help consider hiring a Zapier Expert: https://zapier.com/experts
+9- Architect
Hey
The workaround is to use Intercom Webhooks: https://developers.intercom.com/building-apps/docs/setting-up-webhooks
The Zap trigger would be Webhook - Catch Hook: https://zapier.com/apps/webhook/help
NOTE: This is an advanced approach, and if you need help consider hiring a Zapier Expert: https://zapier.com/experts
+11- Community Manager
- Answer
Hey folks 👋
Wanted to drop by here with a quick update to share that the team have decided not to pursue the feature request (to add a “New Event” trigger) at this time. That said, if anything changes on that front we’ll be sure to post a further update here!
For now, the workaround Troy suggested of using Webhooks by Zapier to subscribe to those events would be the only way to trigger off of new events in Intercom for now.
Please do reach out in Community if you have any questions or if there’s anything else we can help with in the meantime.
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