Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How do I transfer attachments from Salesforce Case object to DevOps Bug with Zapier?

Hey guys

 

I have a really successful integration with Salesforce Case object and DevOps - The missing piece is being able to transfer any attachments that our customers / Support team add to the ticket to the new Bug created in DevOps - We have got round this by having a manually step in between where the attachments are copied to a location and the dev team access them - It isn't always being done.

I have been asked to explore other options and there is a dedicated piece of software to do it called Exalate which can do it - Before I move away from Zappier is this possible with the integration?


Case Status pause reason “XXXX” added - > create bug report in a specific iteration path & transfer the documents from the case

Hi @mrkglstn 

Good question.

In the Salesforce data, is there reference to the attachments? (Attachment IDs or links)

If IDs, then you can use the Salesforce Find Record step to get more info.

If links, then you can use those if the files are publicly accessible.

 

For multiple attachments, you can use the Looping app: https://zapier.com/apps/looping/help

 

 

Terms & Conditions