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  • How do I set up a Zap to Slack channel notification for new replies to customer topics in InSided?

Hi,

 

I’ve created a Zap between InSided and Slack to send a slack channel notification every time a new topic added from a customer. What I’m trying to figure out is how to set up a Zap-Slack channel notification when there’s a new respond/reply added to the same topic from users?

 

Thank you

Hi @Data.aiZap 

Good question.

You may need to add the concept of a Lookup Table.

The lookup table would be used to log the Topic ID and Slack Thread ID.

 

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