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  • How do I set up a Zap to Slack channel notification for new replies to customer topics in InSided?
Question

How do I set up a Zap to Slack channel notification for new replies to customer topics in InSided?

  • 20 November 2023
  • 1 reply
  • 5 views
D

Hi,

 

I’ve created a Zap between InSided and Slack to send a slack channel notification every time a new topic added from a customer. What I’m trying to figure out is how to set up a Zap-Slack channel notification when there’s a new respond/reply added to the same topic from users?

 

Thank you

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @Data.aiZap 

Good question.

You may need to add the concept of a Lookup Table.

The lookup table would be used to log the Topic ID and Slack Thread ID.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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