Question

How do I send the new JIRA case link back to Salesforce case that created it?

  • 30 September 2022
  • 2 replies
  • 42 views

Our users can click a Send to JIRA button in a Salesforce case to create a JIRA story or bug ticket.  I would like to return the newly created bug/story ticket link back to a field on the Salesforce case.  Is this possible?  

 


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2 replies

Userlevel 7
Badge +14

Hi @Wayne Cordrey 

Good question.

Yes, you may have to use a combination of a static and dynamic value to create the desired URL.

 

Userlevel 7
Badge +12

Hi @Wayne Cordrey!

Did Troy’s suggestion help here? Let us know if you have any questions or need some more help :)