Hi, I am having trouble with shopify sending orders to tookan through zapier. When an order is created on shopify and sent to my tookan acoount the time is changed on tookan by +6 hour. ex: order created at 4;30pm in shopify shows as 11:30pm on tookan … I have already tried changing the time zones in the test trigger and apps and nothing helps..
Best answer
How do I send orders from Shopify to Tookan while keeping the order time from Shopify?
Best answer by jesse
Hey
As he mentioned, the Formatter Date/Time options are likely to get you the result you’re looking for here. You can reformat timestamps with this transform AND you can add/subtract time. So, for example, if the order is Tookan is off by “+6” hours each time, you can subtract 6 hours using a Formatter step and then use the output of that step to represent the correct timestamp. 🙂
We have an entire guide, including a video tutorial on how to do this, here: https://zapier.com/help/create/format/modify-date-and-time-formats-in-zaps
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+14- Zapier Orchestrator & Solution Partner
Hi
Good question.
You can try using a Formatter > Date / Time > Format step in the Zap which can handle time zones.
+9- Architect
- Answer
Hey
As he mentioned, the Formatter Date/Time options are likely to get you the result you’re looking for here. You can reformat timestamps with this transform AND you can add/subtract time. So, for example, if the order is Tookan is off by “+6” hours each time, you can subtract 6 hours using a Formatter step and then use the output of that step to represent the correct timestamp. 🙂
We have an entire guide, including a video tutorial on how to do this, here: https://zapier.com/help/create/format/modify-date-and-time-formats-in-zaps
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