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  • How do I send orders from Shopify to Tookan while keeping the order time from Shopify?
Best answer

How do I send orders from Shopify to Tookan while keeping the order time from Shopify?

  • 28 April 2022
  • 2 replies
  • 37 views
N

Hi, I am having trouble with shopify sending orders to tookan through zapier. When an order is created on shopify and sent to my tookan acoount the time is changed on tookan by +6 hour. ex: order created at 4;30pm in shopify shows as 11:30pm on tookan … I have already tried changing the time zones in the test trigger and apps and nothing helps.. 

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Best answer by jesse 3 May 2022, 20:25

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2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @needhelp 

Good question.

You can try using a Formatter > Date / Time > Format step in the Zap which can handle time zones.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
jesse
Userlevel 7
Badge +9

Hey @needhelp! Just checking in here. Were you able to try out the Formatter suggestion Troy provided? 

As he mentioned, the Formatter Date/Time options are likely to get you the result you’re looking for here. You can reformat timestamps with this transform AND you can add/subtract time. So, for example, if the order is Tookan is off by “+6” hours each time, you can subtract 6 hours using a Formatter step and then use the output of that step to represent the correct timestamp. 🙂

We have an entire guide, including a video tutorial on how to do this, here: https://zapier.com/help/create/format/modify-date-and-time-formats-in-zaps

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