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  • How do I select a specific email as outbound to my “create a ticket” action in Zendesk?
Question

How do I select a specific email as outbound to my “create a ticket” action in Zendesk?

  • 17 August 2023
  • 3 replies
  • 27 views
Coverflex

Hello all,

I want to select an specific email as outbound to my “create a ticket” action in the zendesk integration. However, I can’t find anything that would allow me to do that. Does anyone know something about it?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

ken.a
Userlevel 7
Badge +6

Hi there @Coverflex,

Welcome to the Community! 🎉

Before we dive deeper, have you tried typing a static email data on the “Requester Email” field in your “Create Ticket” step? If not, could you please try that to see if it’ll work as you intended?

Please keep us posted! 😊

Coverflex

Hi @ken.a,

On requester I usually include my “send to” email and what I want to do it is to set my “send from” email, get it?
I have many different “send from” emails on zendesk and needed to send from an specific one.

Thank you!

Troy Tessalone
Userlevel 7
Badge +14

Hi @Coverflex 

It will be helpful for you to post screenshots with how your Zap steps are configured to give us more context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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