Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How do I select a specific email as outbound to my “create a ticket” action in Zendesk?

Hello all,

I want to select an specific email as outbound to my “create a ticket” action in the zendesk integration. However, I can’t find anything that would allow me to do that. Does anyone know something about it?

Hi there @Coverflex,

Welcome to the Community! 🎉

Before we dive deeper, have you tried typing a static email data on the “Requester Email” field in your “Create Ticket” step? If not, could you please try that to see if it’ll work as you intended?

Please keep us posted! 😊

Hi @ken.a,

On requester I usually include my “send to” email and what I want to do it is to set my “send from” email, get it?
I have many different “send from” emails on zendesk and needed to send from an specific one.

Thank you!

Hi @Coverflex 

It will be helpful for you to post screenshots with how your Zap steps are configured to give us more context.

Terms & Conditions