About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How do I retrieve a subscription name from Stripe to send personalized automation emails in Mailchimp?
Best answer

How do I retrieve a subscription name from Stripe to send personalized automation emails in Mailchimp?

  • 6 June 2023
  • 7 replies
  • 189 views
ClintonAtSD
Userlevel 1

Hi guys. How can I retrieve the name of a subscription from Stripe so it appears in the merge tags in Mailchimp so that I can email people with the name of the plan they are currently subscribed to? As I have multiple plans. I can’t find the subscription name data to map, can only see product id, sub id which are all codes of some sort. I also tried adding a metadata in Stripe(subscription_name) but that didn’t appear in Zapier for me to map. Please what can I do?

Thank you

icon

Best answer by christina.d 6 June 2023, 03:13

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @ClintonAtSD 

Good question.

Try adding this Zap action: Stripe - Find Subscription

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ClintonAtSD
Userlevel 1

I tried doing that and the product id still comes out as a code. If sent to MailChimp it would still appear as a code in the merge tags. Maybe I’m missing something. Thank you

christina.d
Userlevel 7
Badge +9

Hi there, @ClintonAtSD - thanks for reaching out in community. 🤗

Hmm, which Stripe trigger are you using? Full transparency, we have a few feature requests around subscriptions so it’s very possible this information isn’t passed through. Happy to double check though!

That said though, do the sub ID’s have any correlation to the subscription names you see in Stripe? The reason I ask is it’s possible we could do a lookup table naming each ID to the subscription name.

More on what that could look like here:

Do you think that could work? Let us know! 🙂

ClintonAtSD
Userlevel 1

Hi @christina.d I’m using the “New Subscription” trigger. The subscribers are supposed to get automated emails with their subscription names. The lookup is actually amazing, thank you! I’m currently working on it. I will let you know if I figure it out. Thank you so much. 

christina.d
Userlevel 7
Badge +9

Awesome, keep us posted how that works! Here’s one more resource on lookup tables if it helps.

Regarding the actual name, I’m seeing a bug where metadata isn’t being returned for the “New Subscription” trigger so it’s likely this may be what we’re running into. I added you as an impacted user and we’ll keep the thread updated with any progress on that.

In the meantime, hopefully this is a potential workaround to get you up and running. 🤞🏽

ClintonAtSD
Userlevel 1

Hi @christina.d I used the lookup table and I can now retrieve the subscription name using the product ID. Ran a test and sent a subscriber to Mailchimp and it works perfectly. 

 

Thank you so much for all your help. 

ken.a
Userlevel 7
Badge +6

Hi @ClintonAtSD,

We’re glad to know everything is now sorted! 🎉

If you have any other questions, please don’t hesitate to ask in the Community. We’re always happy to help! 😊

Terms & Conditions