Skip to main content
Best answer

How do I remove/change "not answered" auto triggers from survey monkey?

  • April 15, 2021
  • 3 replies
  • 181 views

Some of the fields in my survey monkey will sometimes be answered and sometimes not. I know I can make the answer required, but I am looking for a solution to change the name of “Not Answered” or remove it, so it will only be blank. 

Does anyone know a solution?

Thanks in advance!

Best answer by robschmidt

Hi @NV-Academy,

Here are some ways you can get this done as you expect:

  • Using SurveyMonkey default answer: I believe you can set a default answer to every field in surveymonkey and if you do that, you will be receiving your default answer instead of Not Answered if someone doesn’t fill it.
  • Using python/javascript step: Using a code step you can instruct automation to use logic that says:

If firstName field is equal to “Not Answered” return “”(blank) else return “whatever a submitter types”.

If emailAddress field is equal to “Not Answered” return “”(blank) else return “whatever a submitter types”.

so on…

 

Try to mitigate this issue on the SurveyMonkey end first because that’ll guarantee a stable solution.

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

robschmidt
Forum|alt.badge.img+9
  • Zapier Solution Partner
  • Answer
  • April 15, 2021

Hi @NV-Academy,

Here are some ways you can get this done as you expect:

  • Using SurveyMonkey default answer: I believe you can set a default answer to every field in surveymonkey and if you do that, you will be receiving your default answer instead of Not Answered if someone doesn’t fill it.
  • Using python/javascript step: Using a code step you can instruct automation to use logic that says:

If firstName field is equal to “Not Answered” return “”(blank) else return “whatever a submitter types”.

If emailAddress field is equal to “Not Answered” return “”(blank) else return “whatever a submitter types”.

so on…

 

Try to mitigate this issue on the SurveyMonkey end first because that’ll guarantee a stable solution.

 


  • Author
  • Beginner
  • April 15, 2021

Hi @robschmidt,

 

Thanks for your answer!

How do I get python/javascript into my zap, to change it?

 

NV-Academy


AndrewJDavison
Forum|alt.badge.img+11
  • Zapier Solution Partner
  • June 10, 2021

@NV-Academy 
Just checking in to see if you still need help with this?