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Question

How do I prevent duplicate emails in Zapier when creating a new SharePoint list item?

  • March 21, 2024
  • 1 reply
  • 39 views
T

Hi,

I have two Zaps set up:

  1. Send an email from Outlook when a NEW item is created in a SharePoint list.
  2. Send an email from Outlook when an item is UPDATED in a SharePoint list.

When I create a new item in the SharePoint list, I’m getting both emails. Does a new item also trigger as an update? I would prefer to only have email #1 when a brand-new item is added.

However, when I update the item, it only sends the update email #2 (which is correct)

 

New item trigger:

Update trigger:

 

Thank you

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 21, 2024

Hi @tktmastr 

Sometimes when an item is created there are background processes in an app that do micro updates, which would then be seen by a Zap “update” trigger as an update event.

 

Check if there is a data point such as a time stamp that you can use in a Step 2 Filter: https://zapier.com/apps/filter/help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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