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My company’s zaps were previously on a different email and I needed to move them to a new account.

What is the best way to completely move the zaps to the new email? I have transferred ownership, but it looks like they are still in the same organization. I want to deactivate the previous account entirely.

I spoke to customer service who told me I had to upgrade the previous account to a Team plan. I did so and had to pay $100. That only allowed me to transfer ownership though… I also don’t really need a Team plan going forward since I don’t have that many tasks.

I don’t want to have to re-create all the zaps. There are a great deal of zaps and I don’t want to go through the business interruption.

What are my options? I’m going to lose access to that 1st account email soon.

Hey ​@Peak-Frameworks,

Here is a helpful article for moving Zaps between accounts- https://help.zapier.com/hc/en-us/articles/8496275081357-Move-Zaps-between-accounts

Hello, unfortunately that option is greyed out for me. Do you know if I also need a Team Plan?

That would be expensive; essentially I needed to pay for a Team Plan for both the old account and new account just to move the zaps?

I’m confused because I’ve read the article and it says only 1 account needs a Team Plan.

I’m also reluctant to pay for it as I’ve spoken to a few customer service people, who have told me conflicting things.

Hey ​@Peak-Frameworks,

You may want to contact the support from here- https://zapier.com/app/get-help

Referencing the limitations-

  • This feature is only available for users in Teams or Enterprise accounts.
  • You can only move Zaps that you own. Only folders which have Zaps owned by you are shown.
  • You can move Zaps from a personal account to a Team or Enterprise account and vice versa.
  • Moving a Zap does not turn it on or off. It will remain in its current state.
  • You must publish a Zap before you can move it.

Make sure the Zaps are published as well as they are owned by that account to transfer them as you said you changed the ownership. Also if you have already transferred ownership, maybe you can duplicate them in the new account. See about transferring ownership here- https://help.zapier.com/hc/en-us/articles/8496292100621-Change-ownership-of-shared-Zaps#h_01JE6KRJHP8E0D4KQZAARKS21W. Hope it helps!

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