How do I link to more than one Outlook account?

Question

I want to trigger a Zap when an email from a specific sender(s) is received. The email comes into a shared inbox rather than my personal inbox. I have only seen how to link my personal inbox. How can I link zapier to the shared inbox so a new email in the shared inbox triggers the zap?

Troy Tessalone · Answer

Hi @EmmaCee23Help: https://help.zapier.com/hc/en-us/articles/17502994583949-New-emails-in-Microsoft-Outlook-won-t-trigger-ZapNew emails in Microsoft Outlook won't trigger ZapUpdated 3 months agoIf the New Email trigger for Microsoft Outlook is not working, check these possible causes:The sender of the email is the same as the receiver.The sender and receiver’s domain is the same, and the receiver is a shared inbox.The sender of the email is the same as the receiverThe Zap will not trigger when the email is being sent from the same address that's receiving it. To fix this, change the email address that is sending the email.The sender and receiver's domain is the same, and the receiver is a shared inboxThe Zap will not trigger for emails sent to a shared inbox that has the same domain as the sender's address. To fix this, send the email from an address with a different domain.

New emails in Microsoft Outlook won't trigger Zap

The sender of the email is the same as the receiver

The sender and receiver's domain is the same, and the receiver is a shared inbox

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New emails in Microsoft Outlook won't trigger Zap

The sender of the email is the same as the receiver

The sender and receiver's domain is the same, and the receiver is a shared inbox

Useful links

Code of conduct

Using the Community

Community expectations

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