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Best answer

How do I get in touch with customer service from Zapier?

Y
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Has anyone actually gotten to get any support from customer service? What happened to actually getting real customer service. That CHATBOT is useless.

 

Best answer by ken.a

Hi there @YourMaxTV,

I have replied to your another post here regarding this issue. Here’s a TLDR:

  • Your Zap triggered multiple times in a short amount of time resulting in a lot of tasks usage.
  • Your Support ticket is under our Billings & Accounts Team, and our B&A Team is getting flooded with requests which is why they haven’t got back to you yet.
  • My suggestion would be is to open a new ticket and label the ticket as “Zap Troubleshooting” or “Something else” so that our Support Team can take a closer look at your concern.

I apologize for the inconvenience you are experiencing. Rest assured that our Support Team will determine the cause of the issue by digging deeper into the Zap.

I appreciate your patience and understanding on this matter.

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Did this topic help you find an answer to your question?

3 replies

Troy Tessalone
Forum|alt.badge.img+14

Hi @YourMaxTV 

If you have questions about configuring Zaps you can ask those here.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Y
Forum|alt.badge.img+1
  • YourMaxTVBeginner
  • Author
  • Beginner
  • 16 replies
  • October 26, 2023

I sent a support ticket to zapier support about my zap suddenly and unexpectedly used an enormous amount of tasks. 

Normally 20-40 task then 3 days later suddenly 147 in a single day. 

It's been 3 days and no response from them.

I make a negative comment about their customer support and immediately get a response. I'm not surprised. 

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6528 replies
  • Answer
  • October 31, 2023

Hi there @YourMaxTV,

I have replied to your another post here regarding this issue. Here’s a TLDR:

  • Your Zap triggered multiple times in a short amount of time resulting in a lot of tasks usage.
  • Your Support ticket is under our Billings & Accounts Team, and our B&A Team is getting flooded with requests which is why they haven’t got back to you yet.
  • My suggestion would be is to open a new ticket and label the ticket as “Zap Troubleshooting” or “Something else” so that our Support Team can take a closer look at your concern.

I apologize for the inconvenience you are experiencing. Rest assured that our Support Team will determine the cause of the issue by digging deeper into the Zap.

I appreciate your patience and understanding on this matter.

Y
1 person likes this
  • Y
    YourMaxTV

Reply


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