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Best answer

How do I get in touch with customer service from Zapier?

  • 26 October 2023
  • 3 replies
  • 66 views
Y
Userlevel 1
Badge +1

Has anyone actually gotten to get any support from customer service? What happened to actually getting real customer service. That CHATBOT is useless.

 

icon

Best answer by ken.a 31 October 2023, 11:23

View original

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @YourMaxTV 

If you have questions about configuring Zaps you can ask those here.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Y
Userlevel 1
Badge +1

I sent a support ticket to zapier support about my zap suddenly and unexpectedly used an enormous amount of tasks. 

Normally 20-40 task then 3 days later suddenly 147 in a single day. 

It's been 3 days and no response from them.

I make a negative comment about their customer support and immediately get a response. I'm not surprised. 

ken.a
Userlevel 7
Badge +6

Hi there @YourMaxTV,

I have replied to your another post here regarding this issue. Here’s a TLDR:

  • Your Zap triggered multiple times in a short amount of time resulting in a lot of tasks usage.
  • Your Support ticket is under our Billings & Accounts Team, and our B&A Team is getting flooded with requests which is why they haven’t got back to you yet.
  • My suggestion would be is to open a new ticket and label the ticket as “Zap Troubleshooting” or “Something else” so that our Support Team can take a closer look at your concern.

I apologize for the inconvenience you are experiencing. Rest assured that our Support Team will determine the cause of the issue by digging deeper into the Zap.

I appreciate your patience and understanding on this matter.

Reply


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