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Has anyone actually gotten to get any support from customer service? What happened to actually getting real customer service. That CHATBOT is useless.

 

Hi @YourMaxTV 

If you have questions about configuring Zaps you can ask those here.

I sent a support ticket to zapier support about my zap suddenly and unexpectedly used an enormous amount of tasks. 

Normally 20-40 task then 3 days later suddenly 147 in a single day. 

It's been 3 days and no response from them.

I make a negative comment about their customer support and immediately get a response. I'm not surprised. 

Hi there @YourMaxTV,

I have replied to your another post here regarding this issue. Here’s a TLDR:

  • Your Zap triggered multiple times in a short amount of time resulting in a lot of tasks usage.
  • Your Support ticket is under our Billings & Accounts Team, and our B&A Team is getting flooded with requests which is why they haven’t got back to you yet.
  • My suggestion would be is to open a new ticket and label the ticket as “Zap Troubleshooting” or “Something else” so that our Support Team can take a closer look at your concern.

I apologize for the inconvenience you are experiencing. Rest assured that our Support Team will determine the cause of the issue by digging deeper into the Zap.

I appreciate your patience and understanding on this matter.

Reply


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